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Consumer Duty

Explore the transformative impact of the FCA’s Consumer Duty on customer-centric practices in financial services, shaping ethical conduct and organizational excellence.

Course Length: 20 minutes
Category: Business Skills

What to expect from the Consumer Duty course

In this course, your learners can expect to take away the following knowledge:

Business

Who? Companies with a desire to navigate the evolving financial landscape with confidence.

Why? The Consumer Duty Course ensures they grasp regulatory nuances, fostering ethical conduct and enhancing customer satisfaction, driving organizational success in compliance-driven markets.

L&D function

Who? L&D teams who are looking to cultivate vital financial competencies among employees within key business units

Why? This course ensures a comprehensive understanding of regulatory shifts, fostering ethical behavior, and enabling teams to contribute effectively to organizational success in the financial industry.

The Learner

Who? Financial professionals who must comply with financial regulatory statures in order to best serve customers.

Why? This course will teach regulatory compliance, enhance ethical conduct, and equip individuals with the knowledge to foster a resilient and responsible financial environment in line with the evolving standards set by the Financial Conduct Authority.

Course details

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Anyone who serves the financial needs of the business

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20 minutes

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eBook Available

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Mobile-friendly

Engaging design is key to learner retention

Frequently asked questions

What is consumer duty?

Consumer Duty sets clear standards of consumer protection across financial services, and requires firms to put their customers’ needs first.

What are the Consumer Duty requirements?

The Consumer Duty requirements can be described as enabling customers to get the support they need, when they need it, through communications they understand. and with products and services that meet their needs and offer fair value.

Hear what learners are saying about our Consumer Duty course

This course was highly informative and engaging.

I was able to use information from this course immediately at work.

This course was informative and interactive. I liked it!

https://player.vimeo.com/video/741791743?muted=1&autoplay=1&loop=1&controls=1