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Solving Performance Problems

An interactive and engaging online course on solving performance problems.

How it works

Being skilled in solving performance problems is a great way to manage your relationships on an adult basis when things get tough and to be able to deal with performance issues in a calm, consistent and systematic way. Learn to respond constructively to denial or emotional responses.

This online performance management training course in solving performance problems forms part of our Leadership & Management series and helps delegates maintain a healthy, problem-solving relationship and ensures the skills necessary to diagnose, plan review solutions and methods of putting this training into practice.

The benefits of choosing off-the-shelf eLearning

  • Fun, accessible, and interactive online training
  • Customise courses to fit your brand
  • Up to 100 languages available
  • Free eBook to boost knowledge retention and support real-time implementation
  • Learn on-the-go with mobile-friendly courses
  • Add your own content; policies, procedures, PDF, videos, and more
  • CPD, RoSPA, IATP, and ECSC assured

This course covers

  • how to remain calm and professional when dealing with performance issues
  • how to manage your relationship with staff when things go wrong
  • identifying the triggers for adult/child/parent behaviour and guide towards adult-adult interactions
  • adopting a systematic and positive problem solving approach to frame productive meetings
  • managing denial and emotional responses effectively
  • the consequences of no or low improvement
  • the importance of regular monitoring in sustaining performance improvement

Course details

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Team Leaders & Managers

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28 minutes with a 5 minute post course test

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eBook Available