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Satisfying Challenging Customers

An interactive and engaging online course on satisfying challenging customers for employees.

How it works

Every customer service team member know that every customer is different! Some customers are challenging because they may always seem to be unsatisfied despite your best efforts.

Explore how to approach a range of different situations involving challenging customers with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

In this online training course you will be faced with certain situations and you need to decide what may be the best course of action to make sure every customer you serve leaves a satisfied.

The benefits of choosing off-the-shelf eLearning

  • Fun, accessible, and interactive online training
  • Customise courses to fit your brand
  • Up to 100 languages available
  • Free eBook to boost knowledge retention and support real-time implementation
  • Learn on-the-go with mobile-friendly courses
  • Add your own content; policies, procedures, PDF, videos, and more
  • CPD, RoSPA, IATP, and ECSC assured

This course covers

  • perseverence in difficult circumstances
  • developing your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation

Course details

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Anyone in a customer facing role

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31 minutes with a 5 minute post course test

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eBook Available