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Handling Complaints

An interactive and engaging online course on handling complaints for employees.

How it works

Every Customer Service team member will need to learn how to handle complaints. But the skill is being able turn a complaint into an opportunity.

Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.

This interactive online course on customer complaints will introduce you, the learner, to a six-step process to help you re-establish trust between your customer and yourself – and give you the confidence to tackle the most challenging complaints.

Follow each step in the correct order and you’ll find yourself able to diffuse high emotions and resolve any customer’s problem to increase customer loyalty and to improve your organisations products or services.

The benefits of choosing off-the-shelf eLearning

  • Fun, accessible, and interactive online training
  • Customise courses to fit your brand
  • Up to 100 languages available
  • Free eBook to boost knowledge retention and support real-time implementation
  • Learn on-the-go with mobile-friendly courses
  • Add your own content; policies, procedures, PDF, videos, and more
  • CPD, RoSPA, IATP, and ESSC accredited

This course covers

  • how complaints can benefit your business
  • positive attitudes towards complaints
  • the importance of a consistent complaint resolution process
  • the aim of each step in the complaint resolution model you decide to adopt
  • recognising and avoiding the common pitfalls which annoy customers and delay resolutions

Course details

Anyone working in a customer facing role

40 minutes with a 5 minute post course test

eBook Available