First Contact

First impressions matter. Whether you’re greeting a customer face-to-face, over the phone, or online, those early moments can set the tone for the entire relationship. A positive first contact helps build trust and shows customers they’re in capable hands.

This course will help build on your customer focus, communication and interpersonal skills. You’ll explore what customers notice first, how your appearance, behaviour and tone can shape their experience, and ways to adapt your approach to different people and situations.