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Off-the-shelf Course list
Business Skills
Consumer DutyManaging and Leading Neurodivergent ColleaguesNeurodiversity at WorkRecruiting and InterviewingExploring NeedsCustomer Service Knowledge and AttitudeCoaching SkillsCommunicating Performance ExpectationsGiving and Receiving FeedbackConducting a Performance ReviewEvaluating PerformanceMaking Presentations PowerfulUsing Words and Voice EffectivelyCommunicating to InfluenceAngry CustomersPlanning a Powerful PresentationCreating Presentation Support MaterialsStage PresenceHandling QuestionsRehearsing for your PresentationsBringing Presentations AliveCustomer Service EssentialsCoaching PathwayCustomer Service PathwayPresentation Skills PathwayPowerful Message and StructureEffective DelegationRemote WorkingEmotional IntelligenceHybrid WorkingSocial media awarenessDigital communicationOnline searchingTransacting onlineCyber Security and PhishingCompliance
Workplace violence prevention – CaliforniaInclusive ManagementChallenging Diversity AssumptionsDiversity and EquityInclusive ManagementChallenging Diversity AssumptionsEquity and DiversityBullying and sexual harassment – CaliforniaDiversity, equity and inclusionBullying and sexual harassmentChild protectionHuman traffickingModern SlaverySafeguarding AdultsPreventing Bribery in Business (ABC)Preventing Money LaunderingInformation SecuritySafeguarding ChildrenGDPR for UK and EU businessesUnconscious Bias For ManagersPCI DSSRight to WorkBullying and HarassmentDiscipline and GrievanceCriminal Finances Act (CFA)WhistleblowingCompetition LawFreedom of Information ActNew and Expectant MothersInternational Fraud Bribery and CorruptionSupporting Postgraduate Mental HealthUnconscious BiasGDPR for non EU businessesPhysical SecurityDrugs and Alcohol MisuseIR35 – Off Payroll WorkingGDPR UKCyber Security and PhishingEquity, Diversity and InclusionCustomer Service
Equity/Diversity/Inclusion
Health and Safety
Looking after our Mental HealthMental Health ConditionsWhat is Mental Health?Using Mobile Devices SafelySustainability and Climate ChangeEnergy Saving at Work WellbeingToxic and Hazardous SubstancesWorkplace ErgonomicsDriving at Work – Your SafetyAsbestos AwarenessInfection ControlFirst AidDisplay Screen Equipment (DSE)Risks and ResponsibilitiesLegionella AwarenessWorking at HeightManual HandlingFire SafetyHealth and Safety: In the OfficeFood Safety Level 2: CateringDriving at Work – Economical DrivingStress in the WorkplacePersonal Protective Equipment (PPE)Electrical SafetyEnvironmental AwarenessSlips and TripsManaging RiskNoise AwarenessSuspicious PackagesNew and Expectant MothersPositive Mental Health at WorkSupporting Postgraduate Mental HealthLone WorkingPositive Mental Health at Work for EmployeesMoving and Handling PeopleFood Safety Level 2: ManufacturingLone Working for EmployeesUnderstanding HACCPAllergen Awareness in ManufacturingKeeping Safe during COVID-19MindfulnessCOSHHInfluencing others
IT and Project Management
Leadership and Management
Workplace violence prevention – CaliforniaManaging and Leading Neurodivergent ColleaguesNeurodiversity at WorkRecruiting and InterviewingDiversity, equity and inclusionExploring NeedsCustomer Service Knowledge and AttitudeGoals & Guidelines for High PerformanceImproving Group DynamicsGrowing your Team to High PerformanceUsing the GROW Model to Coach 2Coaching SkillsUsing the GROW Model to Coach 1Preparing to Lead a MeetingResolving Meeting ChallengesSolving Problems: Definition to OptionsManaging ConflictManaging Challenging BehavioursThinking CreativelyDecision Making: Options to ImplementationMonitoring PerformanceWhy Manage PerformanceSetting Performance ExpectationsCommunicating Performance ExpectationsPerformance Outcomes That MotivateGiving and Receiving FeedbackConducting a Performance ReviewSolving Performance ProblemsPerformance Improvement StrategiesPreparing For a Formal ReviewEvaluating PerformanceInfluencing to Win/WinCommunicating to InfluenceAngry CustomersLeadership Styles and QualitiesHandling QuestionsDeveloping Team TrustLeading a MeetingInfluencing in MeetingsLeader as CoachBringing Presentations AliveCustomer Service EssentialsMatching NeedsInfluencing TeamsHandling ComplaintsUnconscious Bias For ManagersCoaching PathwayDiscipline and GrievancePerformance Management PathwayCustomer Service PathwayLeadership PathwayMeetings PathwayUnconscious BiasLone WorkingDecision Making PathwayEffective DelegationManaging Remote TeamsTime ManagementRemote WorkingEmotional IntelligenceHybrid WorkingEquity, Diversity and InclusionChange managementMenopause AwarenessSoft Skills
Wellbeing
Wellness
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