Ready-to-use course list

Business Skills
Exploring Needs Making Presentations Powerful Angry Customers Using Words and Voice Effectively Planning a Powerful Presentation Stage Presence Handling Questions Rehearsing for your Presentations Bringing Presentations Alive Effective Email Presentation Skills Pathway Powerful Message and Structure Effective Delegation Remote Working Social media awareness Digital communication Online searching Transacting online Cyber Security and Phishing
Compliance
Modern Slavery Safeguarding Adults Preventing Bribery in Business (ABC)Preventing Money Laundering Information Security Safeguarding Children GDPR for UK and EU businesses Unconscious Bias For Managers PCI DSS Right to Work Bullying and Harassment Discipline and Grievance Criminal Finances Act (CFA)Competition Law International Fraud Bribery and Corruption Whistleblowing New and Expectant Mothers Positive Mental Health at Work Freedom of Information Act Unconscious Bias Supporting Postgraduate Mental Health GDPR for non EU businesses Positive Mental Health at Work for Employees Drugs and Alcohol Misuse Physical Security GDPR UK IR35 – Off Payroll Working Equity, Diversity and Inclusion Cyber Security and Phishing
Customer Service
Customer Service Knowledge and Attitude Angry Customers Customer Service Essentials Matching Needs Handling Complaints First Contact Satisfying Challenging Customers Customer Service Pathway
Health and Safety
Driving at Work – Your Safety First Aid Infection Control Asbestos Awareness Legionella Awareness Risks and Responsibilities Working at Height Display Screen Equipment (DSE)Health and Safety: In the Office Fire Safety Manual Handling Food Safety Level 2: Catering Stress in the Workplace Driving at Work – Economical Driving Personal Protective Equipment (PPE)Managing Risk Slips and Trips Environmental Awareness Electrical Safety Noise Awareness Suspicious Packages New and Expectant Mothers Positive Mental Health at Work Supporting Postgraduate Mental Health Moving and Handling People Lone Working Positive Mental Health at Work for Employees Lone Working for Employees Food Safety Level 2: Manufacturing Keeping Safe during COVID-19 Allergen Awareness Understanding HACCP Mindfulness COSHH
Leadership and Management
Goals & Guidelines for High Performance Improving Group Dynamics Growing your Team to High Performance Coaching Skills Using the GROW Model to Coach 1 Using the GROW Model to Coach 2 Preparing to Lead a Meeting Resolving Meeting Challenges Managing Conflict Managing Challenging Behaviours Thinking Creatively Solving Problems: Definition to Options Decision Making: Options to Implementation Why Manage Performance Setting Performance Expectations Communicating Performance Expectations Performance Outcomes That Motivate Monitoring Performance Giving and Receiving Feedback Solving Performance Problems Performance Improvement Strategies Preparing For a Formal Review Evaluating Performance Conducting a Performance Review Influencing to Win/Win Communicating to Influence Leadership Styles and Qualities Developing Team Trust Leading a Meeting Influencing in Meetings Leader as Coach Influencing Teams Unconscious Bias For Managers Performance Management Pathway Coaching Pathway Leadership Pathway Meetings Pathway Unconscious Bias Time Management Managing Remote Teams Decision Making Pathway Change management
Soft Skills
Emotional Intelligence Hybrid Working Change management
Wellbeing
Stress in the Workplace Unconscious Bias For Managers Bullying and Harassment Positive Mental Health at Work Unconscious Bias Positive Mental Health at Work for Employees Time Management Managing Remote Teams Remote Working Emotional Intelligence Mindfulness Hybrid Working Equity, Diversity and Inclusion Menopause Awareness

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