Off-the-shelf Course list
Business SkillsRecruiting and InterviewingCyber Security and PhishingHybrid WorkingExploring NeedsCoaching SkillsAngry CustomersEmotional IntelligenceCustomer Service Knowledge and AttitudeCommunicating Performance ExpectationsGiving and Receiving FeedbackEvaluating PerformanceConducting a Performance ReviewMaking Presentations PowerfulCommunicating to InfluenceUsing Words and Voice EffectivelyPlanning a Powerful PresentationStage PresenceHandling QuestionsRehearsing for your PresentationsBringing Presentations AliveCustomer Service EssentialsCoaching PathwayCustomer Service PathwayPresentation Skills PathwayPowerful Message and StructureEffective DelegationRemote WorkingSocial media awarenessDigital communicationOnline searchingTransacting online
ComplianceCyber Security and PhishingDiversity, equity and inclusionEquity, Diversity and InclusionUnconscious BiasInformation SecurityGDPR for UK and EU businessesPreventing Money LaunderingRight to WorkBullying and sexual harassment – CaliforniaBullying and HarassmentModern SlaveryBullying and sexual harassmentGDPR UKSafeguarding ChildrenPCI DSSPreventing Bribery in Business (ABC)Criminal Finances Act (CFA)Safeguarding AdultsChild protectionHuman traffickingUnconscious Bias For ManagersDiscipline and GrievanceCompetition LawInternational Fraud Bribery and CorruptionWhistleblowingNew and Expectant MothersFreedom of Information ActSupporting Postgraduate Mental HealthGDPR for non EU businessesDrugs and Alcohol MisusePhysical SecurityIR35 – Off Payroll Working
Health and SafetySustainability and Climate ChangeFire SafetyManual HandlingWellbeingFirst AidWorking at HeightMindfulnessEnergy Saving at Work Positive Mental Health at WorkAsbestos AwarenessCOSHHDisplay Screen Equipment (DSE)Legionella AwarenessEnvironmental AwarenessFood Safety Level 2: ManufacturingHealth and Safety: In the OfficeStress in the WorkplaceWorkplace ErgonomicsToxic and Hazardous SubstancesDriving at Work – Your SafetyInfection ControlRisks and ResponsibilitiesFood Safety Level 2: CateringDriving at Work – Economical DrivingPersonal Protective Equipment (PPE)Managing RiskSlips and TripsElectrical SafetyNoise AwarenessSuspicious PackagesNew and Expectant MothersSupporting Postgraduate Mental HealthMoving and Handling PeopleLone WorkingPositive Mental Health at Work for EmployeesLone Working for EmployeesKeeping Safe during COVID-19Allergen AwarenessUnderstanding HACCP
IT and Project Management
Leadership and ManagementRecruiting and InterviewingMenopause AwarenessDiversity, equity and inclusionEquity, Diversity and InclusionChange managementHybrid WorkingUnconscious BiasTime ManagementImproving Group DynamicsExploring NeedsLeadership PathwayCoaching SkillsThinking CreativelyAngry CustomersEmotional IntelligenceCustomer Service Knowledge and AttitudeGoals & Guidelines for High PerformanceGrowing your Team to High PerformanceUsing the GROW Model to Coach 1Using the GROW Model to Coach 2Preparing to Lead a MeetingResolving Meeting ChallengesManaging ConflictManaging Challenging BehavioursSolving Problems: Definition to OptionsDecision Making: Options to ImplementationWhy Manage PerformanceSetting Performance ExpectationsCommunicating Performance ExpectationsPerformance Outcomes That MotivateMonitoring PerformanceGiving and Receiving FeedbackSolving Performance ProblemsPerformance Improvement StrategiesPreparing For a Formal ReviewEvaluating PerformanceConducting a Performance ReviewInfluencing to Win/WinCommunicating to InfluenceHandling QuestionsLeadership Styles and QualitiesDeveloping Team TrustLeading a MeetingInfluencing in MeetingsLeader as CoachBringing Presentations AliveCustomer Service EssentialsInfluencing TeamsMatching NeedsHandling ComplaintsUnconscious Bias For ManagersDiscipline and GrievancePerformance Management PathwayCoaching PathwayCustomer Service PathwayMeetings PathwayLone WorkingManaging Remote TeamsDecision Making PathwayEffective DelegationRemote Working
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