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Off-the-shelf Course list
Business Skills
Consumer DutyManaging and Leading Neurodivergent ColleaguesNeurodiversity at WorkRecruiting and InterviewingExploring NeedsCustomer Service Knowledge and AttitudeCoaching SkillsCommunicating Performance ExpectationsGiving and Receiving FeedbackConducting a Performance ReviewEvaluating PerformanceMaking Presentations PowerfulUsing Words and Voice EffectivelyCommunicating to InfluenceAngry CustomersPlanning a Powerful PresentationCreating Presentation Support MaterialsStage PresenceHandling QuestionsRehearsing for your PresentationsBringing Presentations AliveCustomer Service EssentialsCoaching PathwayCustomer Service PathwayPresentation Skills PathwayPowerful Message and StructureEffective DelegationRemote WorkingEmotional IntelligenceHybrid WorkingSocial media awarenessDigital communicationOnline searchingTransacting onlineCyber Security and PhishingCompliance
Inclusive ManagementChallenging Diversity AssumptionsDiversity and EquityInclusive ManagementChallenging Diversity AssumptionsEquity and DiversityBullying and sexual harassment – CaliforniaDiversity, equity and inclusionBullying and sexual harassmentChild protectionHuman traffickingModern SlaverySafeguarding AdultsPreventing Bribery in Business (ABC)Preventing Money LaunderingInformation SecuritySafeguarding ChildrenGDPR for UK and EU businessesUnconscious Bias For ManagersPCI DSSRight to WorkBullying and HarassmentDiscipline and GrievanceCriminal Finances Act (CFA)International Fraud Bribery and CorruptionFreedom of Information ActNew and Expectant MothersWhistleblowingCompetition LawSupporting Postgraduate Mental HealthUnconscious BiasGDPR for non EU businessesPhysical SecurityDrugs and Alcohol MisuseIR35 – Off Payroll WorkingGDPR UKEquity, Diversity and InclusionCyber Security and PhishingCustomer Service
Equity/Diversity/Inclusion
Health and Safety
Looking after our Mental HealthMental Health ConditionsWhat is Mental Health?Using Mobile Devices SafelySustainability and Climate ChangeEnergy Saving at Work WellbeingToxic and Hazardous SubstancesWorkplace ErgonomicsDriving at Work – Your SafetyAsbestos AwarenessInfection ControlFirst AidDisplay Screen Equipment (DSE)Risks and ResponsibilitiesLegionella AwarenessWorking at HeightManual HandlingFire SafetyHealth and Safety: In the OfficeFood Safety Level 2: CateringDriving at Work – Economical DrivingStress in the WorkplacePersonal Protective Equipment (PPE)Electrical SafetyEnvironmental AwarenessSlips and TripsManaging RiskNoise AwarenessSuspicious PackagesNew and Expectant MothersPositive Mental Health at WorkSupporting Postgraduate Mental HealthLone WorkingPositive Mental Health at Work for EmployeesMoving and Handling PeopleFood Safety Level 2: ManufacturingLone Working for EmployeesUnderstanding HACCPAllergen Awareness in ManufacturingKeeping Safe during COVID-19MindfulnessCOSHHInfluencing others
IT and Project Management
Leadership and Management
Managing and Leading Neurodivergent ColleaguesNeurodiversity at WorkRecruiting and InterviewingDiversity, equity and inclusionExploring NeedsCustomer Service Knowledge and AttitudeGoals & Guidelines for High PerformanceImproving Group DynamicsGrowing your Team to High PerformanceUsing the GROW Model to Coach 1Coaching SkillsUsing the GROW Model to Coach 2Preparing to Lead a MeetingResolving Meeting ChallengesManaging Challenging BehavioursManaging ConflictThinking CreativelySolving Problems: Definition to OptionsDecision Making: Options to ImplementationSetting Performance ExpectationsGiving and Receiving FeedbackWhy Manage PerformanceCommunicating Performance ExpectationsPerformance Outcomes That MotivateMonitoring PerformanceSolving Performance ProblemsPerformance Improvement StrategiesPreparing For a Formal ReviewEvaluating PerformanceConducting a Performance ReviewCommunicating to InfluenceInfluencing to Win/WinAngry CustomersHandling QuestionsLeadership Styles and QualitiesDeveloping Team TrustLeading a MeetingInfluencing in MeetingsLeader as CoachBringing Presentations AliveCustomer Service EssentialsHandling ComplaintsInfluencing TeamsMatching NeedsUnconscious Bias For ManagersDiscipline and GrievancePerformance Management PathwayCoaching PathwayMeetings PathwayLeadership PathwayCustomer Service PathwayUnconscious BiasLone WorkingManaging Remote TeamsDecision Making PathwayEffective DelegationTime ManagementRemote WorkingEmotional IntelligenceHybrid WorkingEquity, Diversity and InclusionChange managementMenopause AwarenessSoft Skills
Wellbeing
Wellness
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