Emotional Intelligence
Emotional intelligence is a skill that can be learned and will improve how we interact with others. Often, we react without taking the time to recognise and respond to our circumstances in the most appropriate way. This can mean missing opportunities and misunderstanding or misinterpreting the actions of others.
How it works
An organisation full of people effectively working with each other to deliver an organisation’s goals is highly desirable. And employees who can recognise when their emotions are taking over and can learn to control them are an asset.
The benefits of choosing off-the-shelf eLearning
- Fun, accessible, and interactive online training
- Customise courses to fit your brand
- Up to 100 languages available
- Free eBook to boost knowledge retention and support real-time implementation
- Learn on-the-go with mobile-friendly courses
- Add your own content; policies, procedures, PDF, videos, and more
- CPD, RoSPA, IATP, and ESSC accredited
Learners will be able to:
- Describe what EQ is and its relevance to them
- Explain practical skills for recognising and manage their emotions
- Work collaboratively and use their EQ to strengthen relationships
- Visualise how they would like to be perceived (and start to make it happen)
- Increase their awareness of others and their circumstances
- Begin honing their empathy skills
- Consider the importance of verbal and non-verbal clues
- Complete branching conversations by using their EQ
- Share with others EQ hints and tips and continue their development
Course details
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