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Course: Customer Service Pathway

Course | Customer Service Pathway

Customer Service Pathway

The customer service pathway contains a series of interactive and engaging online courses for employees.

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What’s included in this pathway?

Course details

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Customer service staff, Managers

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Individual courses from 15-45 minutes, Total pathway 3 hours 20 minutes

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CPD

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eBook Available

Get a demo or quote

How it works

Eight highly interactive and engaging online training courses for employees introducing learners to the fundamentals of good customer service, exploring customer needs, matching their needs and coping with challenging situations. It also gives great advice on how to deal with angry customers. According to research, 1 happy customer would tell 8 others whereas 1 dissatisfied customer service would tell 22 others.

Video case studies and multiple choice questions ensure the learner sees the impact of excellent service on their teams as well as on their own individual growth and performance.

The benefits of choosing off-the-shelf eLearning

  • Fun, accessible, and interactive online training
  • Customise courses to fit your brand
  • Up to 100 languages available
  • Free eBook to boost knowledge retention and support real-time implementation
  • Learn on-the-go with mobile-friendly courses
  • Add your own content; policies, procedures, PDF, videos, and more
  • CPD, RoSPA, IATP, and ECSC assured
Get a demo or quote

This pathway includes

Customer Service Essentials

An interactive and engaging online course on customer service essentials for employees.
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Customer Service Knowledge and Attitude

An interactive and engaging online course on customer service knowledge and attitudes for employees.
Find out more

First Contact

An interactive and engaging online course on first contact for employees.
Find out more

Exploring Needs

An interactive and engaging online course on exploring needs for employees.
Find out more

Matching Needs

An interactive and engaging online course on matching needs for employees.
Find out more

Handling Complaints

An interactive and engaging online course on handling complaints for employees.
Find out more

Angry Customers

Maintaining a professional, calm approach when faced with angry customers can be challenging. Learners will find out how to defuse anger as you go through...
Find out more

Satisfying Challenging Customers

An interactive and engaging online course on satisfying challenging customers for employees.
Find out more

Take a look at our accreditations

Feefo trusted service award logo in grey
Cyber essentials logo in grey
ROSPA member logo in grey
CPD certified logo in grey

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Kallidus off-the-shelf content is expanding in more ways than one!

Keep coming back to check on our growing list of courses and supported languages.

Our content library is growing

Check out our latest course list.

See the list

Yes! We can support your language!

Check in as we are always supporting new languages.

Read more

“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

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