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Customer Service Pathway

The customer service pathway contains a series of interactive and engaging online courses for employees.

What’s included in this pathway?

Course details

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Customer service staff, Managers

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Individual courses from 15-45 minutes, Total pathway 3 hours 20 minutes

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CPD

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eBook Available

How it works

Eight highly interactive and engaging online training courses for employees introducing learners to the fundamentals of good customer service, exploring customer needs, matching their needs and coping with challenging situations. It also gives great advice on how to deal with angry customers. According to research, 1 happy customer would tell 8 others whereas 1 dissatisfied customer service would tell 22 others.

Video case studies and multiple choice questions ensure the learner sees the impact of excellent service on their teams as well as on their own individual growth and performance.

The benefits of choosing off-the-shelf eLearning

  • Fun, accessible, and interactive online training
  • Customise courses to fit your brand
  • Up to 100 languages available
  • Free eBook to boost knowledge retention and support real-time implementation
  • Learn on-the-go with mobile-friendly courses
  • Add your own content; policies, procedures, PDF, videos, and more
  • CPD, RoSPA, IATP, and ECSC assured

This pathway includes

Customer Service Essentials

Customer Service Knowledge and Attitude

First Contact

Exploring Needs

Matching Needs

Handling Complaints

Angry Customers

Satisfying Challenging Customers

https://player.vimeo.com/video/741791743?muted=1&autoplay=1&loop=1&controls=1