When it comes to mortgages, it’s vital to ensure that employees involved in the manufacture, credit granting and sale of mortgages have an appropriate level of knowledge and competence. This is where the Mortgage Credit Directive (MCD) comes into play.
Artificial intelligence (AI) is transforming the way businesses operate and how we work. It’s important that we all feel comfortable using it and can embrace its potential.
This course explores the impact of the FCA’s Consumer Duty on customer-centric practices in financial services, shaping ethical conduct and organizational excellence.
This course helps employees how to recognize barriers neurodivergent individuals face in traditional workplaces.
This course debunks common myths and misconceptions surrounding neurodiversity.
This course shows line managers how to recruit, interview and onboard a new team member successfully.
An interactive and engaging online course on exploring needs for employees.
An interactive and engaging online course on customer service knowledge and attitudes for employees.
An interactive and engaging online course on coaching skills for managers and team leaders.
An interactive and engaging online course on communicating performance expectations for employees.
Being able to guide your people to achieve high performance and outstanding results differentiates good and exceptional managers.
An interactive and engaging online course on making presentations powerful for employees.
An interactive and engaging online course on evaluating performance for employees.
An interactive and engaging online course on conducting a performance review for employees.
Maintaining a professional, calm approach when faced with angry customers can be challenging. Learners will find out how to defuse anger as you go through the process of resolving the issue, and how to achieve an adult-to-adult, problem-solving approach in the face of emotion.
Persuade, negotiate, communicate and manage better with effective influencing skills.
An interactive and engaging online course on using words and voice effectively.
Avoid the pitfalls of too many slides and too much text! Make sure you keep your audience engaged by using visual support materials effectively and create visuals that enhance your message.
An interactive and engaging online course on planning a powerful presentation for employees.
An interactive and engaging online course on stage presence for employees.
An interactive and engaging online course on handling questions for employees.
An interactive and engaging online course on rehearsing for your presentations for employees.
An interactive and engaging online course on bringing presentations alive for employees.
An interactive and engaging online course on customer service essentials for employees.
Progressively develop all the skills learners need to become effective workplace coaches.
The customer service pathway contains a series of interactive and engaging online courses for employees.
An interactive and engaging series of online courses in this improving presentation pathway.
An interactive and engaging online course on powerful message and structure for employees.
An interactive and engaging online course on effective delegation for employees.
A shift towards remote working has been a growing trend with many adjusting how they work to help achieve a greater work/life balance.
Emotional intelligence is a skill that can be learned and will improve how we interact with others. Often, we react without taking the time to recognise and respond to our circumstances in the most appropriate way. This can mean missing opportunities and misunderstanding or misinterpreting the actions of others.
Hybrid working is here to stay and is now popular in many companies, with many people doing a mixture of working from home and going into the office. Research shows that most people welcome this change from regular travel to and working in an office.
Learners will find out how to use social media appropriately and become aware of the implications of inappropriate social media use.
Help learners get the best out of their devices with shortcuts and accessibility features, and teach them the basics of communication platforms.
How to utilise search engines more effectively, and how to distinguish reliable sources of information from unreliable sites.
Make learners aware of the safest ways to carry out online transactions, show them how to identify viruses, malware and phishing scams, and what to do if they are hacked.
Cyber security and phishing are increasingly hot topics in the workplace. With more employees working from home than ever before, it is crucial for everyone to understand and take responsibility for their own cyber security.
