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Consumer Duty Course

Explore the transformative impact of the FCA’s Consumer Duty on customer-centric practices in financial services, shaping ethical conduct and organizational excellence.

How it works

This course ensures a comprehensive understanding of regulatory shifts, fostering ethical behavior, and enabling teams to contribute effectively to organizational success in the financial industry.

Consumer Duty course details

The learning objectives of this course follow:

  • Understand the key principles of the FCA Consumer Duty and its implications for financial businesses.
  • Implement customer-centric strategies to enhance satisfaction and compliance with regulatory requirements.
  • Evaluate and adapt organizational processes to align with Consumer Duty, fostering a culture of ethical conduct.
  • Develop skills to drive continuous improvement, ensuring sustained customer success in the evolving financial landscape.

The benefits of choosing off-the-shelf eLearning

  • Fun, accessible, and interactive online training
  • Customise courses to fit your brand
  • Up to 100 languages available
  • Free eBook to boost knowledge retention and support real-time implementation
  • Learn on-the-go with mobile-friendly courses
  • Add your own content; policies, procedures, PDF, videos, and more
  • CPD, IATP, and ECSC assured
  • RoSPA assured


* This eLearning only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.

This course covers

  • Understand the key principles of the FCA Consumer Duty and its implications for financial businesses.
  • Implement customer-centric strategies to enhance satisfaction and compliance with regulatory requirements.
  • Evaluate and adapt organizational processes to align with Consumer Duty, fostering a culture of ethical conduct.
  • Develop skills to drive continuous improvement, ensuring sustained customer success in the evolving financial landscape.

Course details

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Managers

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20 minutes

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CPD

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eBook Available

Category: Business Skills

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