Finding the leaders of the future with Eurostar

Since 1994, the Eurostar’s high-speed train service has carried over 150 million passengers via the Channel Tunnel to Paris, Brussels, Lille, Calais, Disneyland Paris, and beyond. The development of Eurostar’s talent is essential for ensuring the company continues to innovate and inspire.

Getting on board with change

In 2012, Eurostar introduced a new leadership framework to help senior managers to gain a deeper understanding of the key roles, competencies and expected behaviours within the organisation.

The framework highlighted four key competencies: rigour, relationships, ownership and ambition. These competencies had associated KPIs attached to them, but Eurostar had no way of mapping this to track employee development and performance.

Moving with the times

Eurostar sought to create a 360 feedback solution for senior managers to align the core competencies outlined in Eurostar’s new leadership framework in order to drive engagement, productivity and performance across the organisation.

Eurostar engaged Kallidus to allow them to build customised reports based around their specific core competencies. The flexibility of the 360 questionnaire builder proved to be simple to use, and the intuitive interface engaged employees to provide honest and constructive feedback on their peers – and respond to their own reports.