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Customer Service Courses
Prepare your people to deliver outstanding service with these off-the-shelf customer service courses.
Kallidus is trusted by some of the world’s top performing businesses, including Aston Martin and Ricoh. They trust us, so can you.
Customer Service Pathway
The customer service pathway contains a series of interactive and engaging online courses for employees.
Satisfying Challenging Customers
An interactive and engaging online course on satisfying challenging customers for employees.
First Contact
An interactive and engaging online course on first contact for employees.
Handling Complaints
An interactive and engaging online course on handling complaints for employees.
Matching Needs
An interactive and engaging online course on matching needs for employees.
Customer Service Essentials
An interactive and engaging online course on customer service essentials for employees.
Customer Service Knowledge and Attitude
An interactive and engaging online course on customer service knowledge and attitudes for employees.
Angry Customers
Maintaining a professional, calm approach when faced with angry customers can be challenging. Learners will find out how to defuse anger as you go through the process of resolving the issue, and how to achieve an adult-to-adult, problem-solving approach in the face of emotion.
