Monitoring Performance

Keeping track of how your team is doing is important, but there’s a fine line between supporting performance and making people feel watched. Building trust while maintaining accountability is the key to striking the right balance.

This course will help you develop your leadership and interpersonal skills. You’ll explore how listening and asking the right questions can improve relationships, why different team members need different types of support, and how to observe and record performance fairly. You’ll also learn practical techniques for monitoring without micromanaging.