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Managing Conflict

In this course, you’ll learn how to handle workplace conflict calmly and professionally. We’ll explore how conflict affects teams, ways to stay composed, and practical steps to find positive solutions.

Learning Objectives

  • Understand what causes workplace conflict and how it affects teams
  • Identify ways to communicate effectively to resolve conflict
  • Explain how to remain calm and professional during conflict
  • Describe how to work with others to find positive solutions
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Course Duration:

12

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Accreditations

CPD

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

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