Active Listening

In busy workplaces, it’s easy to hear words without fully understanding the meaning. When people feel unheard, trust can weaken, mistakes are more likely, and working relationships can suffer. Active listening helps create clearer conversations, stronger working relationships and more positive outcomes, whether you’re supporting a colleague, working with stakeholders or dealing with customers.

This course will help you improve your interpersonal and communication skills. It covers what active listening is, why it matters, and how it benefits managers and others. You’ll practise and review practical listening techniques, learn how to reduce distractions, recognise common barriers, and use active listening in realistic workplace situations.

Learning Objectives

Define active listening and explain why it matters in the workplace
Explain the benefits of active listening for managers and others
Identify key active listening techniques and ways to minimise distractions
Apply active listening skills in realistic workplace situations
Describe common barriers to active listening and use practical strategies to overcome them