Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to your customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty.
Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.
What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.
Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the customer first in your thinking, attitude and approach.
This course will help you to refine your customer service skills, enabling you to put your customers at the heart of what you do.
This course will put your customer service skills sharply in focus, helping you to put your customers at the heart of what you do.
Are you able to spot what your customers need and want? Discover how to ask skilful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.
Maintaining a professional, calm approach when faced with angry customers can be challenging! Learn how to defuse anger as you go through the process of resolving the issue, and how to achieve an adult-to-adult, problem-solving approach in the face of emotion.
This course will put your customer service skills sharply in focus, helping you to put your customers at the heart of what you do.
This course will help you to refine your customer service skills, enabling you to put your customers at the heart of what you do.
Maintaining a professional, calm approach when faced with angry customers can be challenging! Learn how to defuse anger as you go through the process of resolving the issue, and how to achieve an adult-to-adult, problem-solving approach in the face of emotion.
Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the customer first in your thinking, attitude and approach.
Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.
Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to your customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty.
Are you able to spot what your customers need and want? Discover how to ask skilful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.
What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.
