Close

Customer Service Knowledge and Attitude

An interactive and engaging online course on customer service knowledge and attitudes for employees.

How it works

Everyone in a customer service role needs to know their products inside out to be able to give the customer the best service possible. Putting the customer’s needs first will ensure that the conversations you have with them are productive and successful.

Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the ‘customer first’ in your thinking, attitude and approach.

The benefits of choosing off-the-shelf eLearning

  • Fun, accessible, and interactive online training
  • Customise courses to fit your brand
  • Up to 100 languages available
  • Free eBook to boost knowledge retention and support real-time implementation
  • Learn on-the-go with mobile-friendly courses
  • Add your own content; policies, procedures, PDF, videos, and more
  • CPD, RoSPA, IATP, and ESSC accredited

This course covers

  • Features and benefits of your products and services and the sector you operate in
  • Your organisation’s systems and services
  • Your team’s strengths and weaknesses
  • Your competitors’ products, systems and promotions

Course details

Anyone in a customer facing role

17 minutes with a 5 minute post course test

eBook Available

Category: Customer Service

Customer Service Knowledge and Attitude

An interactive and engaging online course on customer service knowledge and attitudes for employees.

Written by client

Angry Customers

Maintaining a professional, calm approach when faced with angry customers can be challenging. Learners will find out how to defuse anger as you go through the process of resolving the issue, and how to achieve an adult-to-adult, problem-solving approach in the face of emotion.

Written by client

Customer Service Essentials

An interactive and engaging online course on customer service essentials for employees.

Written by client

Matching Needs

An interactive and engaging online course on matching needs for employees.

Written by client

Handling Complaints

An interactive and engaging online course on handling complaints for employees.

Written by client

First Contact

An interactive and engaging online course on first contact for employees.

Written by client

Satisfying Challenging Customers

An interactive and engaging online course on satisfying challenging customers for employees.

Written by client

Customer Service Pathway

The customer service pathway contains a series of interactive and engaging online courses for employees.

Written by client