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Services 2017-07-21T07:40:24+00:00

Delivery – choose your path to success

At Kallidus we pride ourselves on delivering exceptional customer service and support from initial contact through to ongoing help and support. We have tried, tested and fine-tuned our onboarding processes on over 200 customers, over 16 years and are confident that it works for the customer and complements the product.

Whether you want a light touch approach or a helping hand, Kallidus has the solution to suit your budget, time-scales and preference.

Light touch delivery

If your requirements are light, you have previous experience implementing software solutions and have a team of in-house experts who are keen to take control and start using the system immediately, this may be the path for you. 

Why choose light touch?

  • Clear and short path to delivery
  • Pre-book online sessions and plan internal resources
  • Flexible approach to online sessions
  • Rapidly up-skill your team through hands on learning
  • Unlimited lifetime support

What's included?

  • Assigned implementation specialist
  • In depth doumentation steps to support your journey
  • Advice on how to get the best out of the software
  • Weekly remote implementation sessions
  • Access to administrator and reporting public training
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Hands-on delivery

If you are a larger organisation with complex processes, rich functionality requirements, and existing content and data to transfer to your new solution, the hands-on approach would be recommended for you.

Why choose hands-on?

  • Confidence that your project is in safe hands
  • Ability to up-skill team members
  • Seamless delivery of new solution
  • Face-to-face interactions
  • Guidance on uploading and managing data
  • Get systems set up right first time
  • Get systems set up right first time
  • Unlimited lifetime support

What's included?

  • Assigned Consultant and Project Manager
  • On-site process and requirements workshops
  • On-site product configuration
  • Advice on how to get the best out of the software
  • Weekly calls with your consultant
  • Supported hand-over and advice on testing before go-live
  • 3 places on our Administrator and Reporting public training courses
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Managed Services – Discover how we can help you

Guaranteeing you have in-house resource to deliver your strategic objectives isn’t always easy. If you need to outsource, we can provide a dedicated service, helping you to get the most from the Kallidus solution.

Our service model is completely flexible to meet your changing business needs whilst minimising downtime. And whether you require day-to-day administrative support, short-term resource cover, or someone to create and deliver a customised learning programme, we will be a trusted extension of your team, ensuring our services are always closely aligned to your key objectives.

What we offer

  • Kallidus software administration
  • Expert project management
  • Creation of learning and development programmes
  • Bespoke managed services
  • Support on retainer as required
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Training – Ensure lasting success

From hands-on product training to bespoke one-to-one coaching and workshops, Kallidus provides all you need to make your solution a lasting success. Our unique training programmes cover all aspects of product functionality and are led by our trusted experts who can advise on best practice through their first-hand experience of real-life process applications.

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