Services to drive success

We offer a wide range of professional services to help you optimise business outcomes and create lasting value from your investment in our technology.

Delivery – choose your path to success

At Kallidus we pride ourselves on delivering exceptional customer service and support from initial contact through to ongoing help and support. We have tried, tested and fine-tuned our onboarding processes on over 200 customers, over 16 years and are confident that it works for the customer and complements the product.

Whether you want a light touch approach or a helping hand, Kallidus has the solution to suit your budget, time-scales and preference.

Light touch delivery

If your requirements are light, you have previous experience implementing software solutions and have a team of in-house experts who are keen to take control and start using the system immediately, this may be the path for you. 

Why choose light touch?

  • Clear and short path to delivery
  • Pre-book online sessions and plan internal resources
  • Flexible approach to online sessions
  • Rapidly up-skill your team through hands on learning
  • Unlimited lifetime support

What's included?

  • Assigned implementation specialist
  • In depth documentation steps to support your journey
  • Advice on how to get the best out of the software
  • Weekly remote implementation sessions
  • Access to administrator and reporting public training
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Hands-on delivery

If you are a larger organisation with complex processes, rich functionality requirements, and existing content and data to transfer to your new solution, the hands-on approach would be recommended for you.

Why choose hands-on?

  • Confidence that your project is in safe hands
  • Ability to up-skill team members
  • Seamless delivery of new solution
  • Face-to-face interactions
  • Guidance on uploading and managing data
  • Get systems set up right first time
  • Unlimited lifetime support

What's included?

  • Assigned Consultant and Project Manager
  • On-site process and requirements workshops
  • On-site product configuration
  • Advice on how to get the best out of the software
  • Weekly calls with your consultant
  • Supported hand-over and advice on testing before go-live
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Training – Ensure lasting success

From hands-on product training to bespoke one-to-one coaching and workshops, Kallidus provides all you need to make your solution a lasting success. Our unique training programmes cover all aspects of product functionality and are led by our trusted experts who can advise on best practice through their first-hand experience of real-life process applications.

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