By partnering with Kallidus, Royal Mencap Society moved from 0% visibility of compliance to 98% completion, introducing organisation-wide tracking and creating a scalable foundation for workforce and volunteer development.

 

Business outcomes

  • 98% compliance achieved from no measurable baseline
  • 100% visibility of mandatory learning across the organisation
  • 0 reliance on manual or untracked compliance processes
  • Organisation-wide reporting replacing previously unavailable data
  • Scalable platform established to support future volunteer rollout

 

Who are Royal Mencap Society?

Royal Mencap Society is the leading learning disability charity in England, Wales and Northern Ireland. Their vision is a world where people with a learning disability live their lives to the full.

Mencap’s 2030 strategy focuses on five goals: Providing excellent person-centred services, working with communities, breaking down barriers to equality, creating a culture of belonging and running Mencap well.

Delivering against these priorities requires a workforce that is compliant, capable and supported by measurable learning outcomes.

 

The challenge

Before Kallidus, learning at Mencap was stuck in The Activity Trap – activity was happening, but there was no way to measure, track or prove it.

There was no central system for compliance. Mandatory learning could not be reliably assigned, tracked or reported, leaving leaders without visibility of organisational risk.

Optional learning engagement was also low and unmeasured, with no insight into participation or development across the workforce.

  • 0% visibility of compliance across the organisation
  • No system to assign, track or report mandatory learning
  • Compliance status unknown at organisational level
  • Optional learning engagement untracked
  • No reporting capability for governance or audit

Without data, compliance could not be managed, risk could not be quantified, and L&D could not demonstrate impact.

 

What changed

Kallidus introduced a structured, measurable approach to learning, shifting Mencap from untracked activity to outcome-driven performance.

Mandatory learning was centralised within a single platform, enabling organisation-wide assignment, tracking and reporting.

Leaders gained real-time visibility of compliance, allowing them to monitor performance, identify gaps and take action proactively.

With compliance now controlled and measurable, Mencap established the foundation to expand into optional learning and extend access across its volunteer network.

  • Centralised compliance management across the organisation
  • Real-time reporting replacing absence of data
  • 98% compliance achieved through structured tracking
  • Automated processes replacing untracked activity
  • Platform ready to scale into volunteer network

Learning moved from invisible activity to a system capable of driving organisational outcomes.

 

Business impact

Risk

  • Compliance increased to 98% from no measurable baseline
  • Full visibility significantly reduces regulatory and safeguarding risk
  • Funding protected through demonstrable compliance

Productivity

  • 100% elimination of manual compliance tracking and reporting

Retention

  • Foundation for structured development improves workforce engagement
  • Clearer learning pathways support long-term capability building

Revenue

  • Demonstrable compliance supports contract retention and funding eligibility
  • Reduced risk of financial penalties or service disruption

 

What this means commercially

  • Protects funding tied to compliance and governance standards
  • Enables scalable workforce and volunteer development without increasing overhead
  • Positions L&D as a measurable contributor to organisational performance