Search
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
post
case_studies
landing
courses
people
resources
product
solutions
sectors
page
Speak to an expert

Matching Needs

Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to your customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty.

Learning Objectives

  • Learn how to identify customer needs and use your knowledge, experience and judgement to deliver what the customer wants
  • Discover the impact of providing full, individual attention to each customer to enhance their experience
  • Learn effective techniques for handling objections positively and professionally
  • Identify opportunities to better serve customers, increasing value and loyalty
Speak to an expert
Coming Soon
White time icon

Course Duration:

30

white icon of a certificate

Accreditations

None

White icon of a user scrolling on mobile

Touchpoint:

AA accessible

white icon of a book signifying knowledge and learning

Accessible PDF:

eBook

Trusted by the world’s most people-centric brands
Age UK Logo - Kallidus LMS powers Age UK employee training and growth.
Aldermore Logo - Kallidus LMS powers Aldermore employee training and growth.
Aston Martin Logo - Kallidus LMS powers Aston Martin employee training and growth.
Bellway Logo - Kallidus LMS powers Bellway employee training and growth.

Constantly expanding content library

Check out the full list here

Read more

AI-powered text and audio translations

100+ text translation and 29 audio translations available for every responsive course.

Read more

“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

What course are you looking for?

Courses specifically for Customer Service

Handling Complaints

This course will put your customer service skills sharply in focus, helping you to put your customers at the heart of what you do.
Find out more

Customer Service Essentials

This course will help you to refine your customer service skills, enabling you to put your customers at the heart of what you do.
Find out more

Angry Customers

Maintaining a professional, calm approach when faced with angry customers can be challenging! Learn how to defuse anger as you go through the process of resolving the issue, and how...
Find out more

Customer Service Knowledge and Attitude

Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the...
Find out more

Satisfying Challenging Customers

Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive,...
Find out more

Exploring Needs

Are you able to spot what your customers need and want? Discover how to ask skilful questions to draw them out, listen actively and tune into your customer by reading...
Find out more

First Contact

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through...
Find out more
Take a look at our accreditations
Home | Resources | Elearning Off-the-shelf online courses | Matching Needs
https://player.vimeo.com/video/995233039?muted=1&autoplay=1&loop=1&controls=1
Accessibility by WAH