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Course: Matching Needs

Matching Needs

Knowing your product or service is important, but knowing how to use that knowledge to genuinely help customers makes the real difference. In this course, you’ll explore how to listen carefully, give tailored advice, and respond to concerns calmly and confidently. It’s about showing customers they matter and recognising opportunities to turn a good experience into a great one.

This course builds skills in customer focus, active listening, communication, professionalism and questioning.

Learning Objectives

  • Describe how to match customer needs to products and services
  • Explain how to give full attention to customer needs
  • Identify ways to respond to objections positively and calmly
  • Recognise how to give tailored and relevant customer advice
  • Identify opportunities to improve service and build loyalty
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Coming Soon
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Course Duration:

10 mins

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Accreditations

Certification in progress: CPD

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

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“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

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Home | Resources | Elearning Off-the-shelf online courses | Matching Needs
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