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Course: Having Difficult Conversations

Having Difficult Conversations

In this course, you’ll explore how to approach challenging conversations with confidence and clarity. You’ll understand what makes these discussions difficult, learn practical strategies to navigate them, and discover the value of clear communication and active listening. Whether you’re a manager or a team member, you’ll also learn ways to overcome challenges, offer support, and keep discussions productive to ensure success for everyone.

Learning Objectives

  • Understand the factors that make conversations difficult and why they can be challenging
  • Describe how emotional intelligence plays a role in managing challenging discussions
  • Explain how to prepare for difficult conversations
  • Identify strategies to approach and manage challenging conversations with confidence
  • Recognise the benefits and importance of active listening
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Course Duration:

27

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Accreditations

CPD

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

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