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Customer Service Knowledge and Attitude

Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the customer first in your thinking, attitude and approach.

Learning Objectives

  • Understand what drives customers to buy your products or services
  • Learn how to connect product features and benefits to specific customer needs
  • Develop a strong customer-first mindset and apply it in your interactions and approach
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Coming Soon
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Course Duration:

30

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Accreditations

None

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

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“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

What course are you looking for?

Courses specifically for Customer Service

Handling Complaints

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Customer Service Essentials

This course will help you to refine your customer service skills, enabling you to put your customers at the heart of what you do.
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Angry Customers

Maintaining a professional, calm approach when faced with angry customers can be challenging! Learn how to defuse anger as you go through the process of resolving the issue, and how...
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Satisfying Challenging Customers

Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive,...
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Matching Needs

Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to your customers. Learn how to handle objections positively and professionally, seeking opportunities...
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Exploring Needs

Are you able to spot what your customers need and want? Discover how to ask skilful questions to draw them out, listen actively and tune into your customer by reading...
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First Contact

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through...
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Take a look at our accreditations
Home | Resources | Elearning Off-the-shelf online courses | Customer Service Knowledge and Attitude
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