In this course, you’ll recognise the impact of cultural differences in everyday communication and identify practical steps to demonstrate cultural awareness in your interactions. You’ll explore ways to respond to cultural misunderstandings with sensitivity and respect, and how cultural awareness helps build positive and respectful relationships.
This course builds skills in communication, adaptability, cultural intelligence, empathy and active listening.
Learning Objectives
Course Duration:
14
Accreditations
Certification in progress: CPD
Touchpoint:
AA accessible
Accessible PDF:
eBook
Jackie Finlay, Head of Off-the shelf learning
