Angry Customers

Dealing with angry customers can be challenging, especially when emotions are running high.

This course helps you recognise the signs of anger and understand what might be causing it. You’ll learn how to stay calm under pressure, respond in a way that helps defuse the situation, and use techniques to achieve a positive outcome.

This course builds skills in conflict resolution, problem-solving, empathy, active listening and customer service.

Learning Objectives

Recognise the different behaviours that angry customers may show
Take a problem-solving approach to difficult customer interactions
Use techniques to stay calm and resolve customer issues effectively

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Course Duration:

12 mins

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Accreditations

Certification in progress: CPD

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

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What course are you looking for?

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| Resources | Elearning Off-the-shelf online courses | Angry Customers

https://player.vimeo.com/video/995233039?muted=1&autoplay=1&loop=1&controls=1

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