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Course: Satisfying Challenging Customers

Satisfying Challenging Customers

Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

Learning Objectives

  • Learn how to handle challenging customer situations with calm, empathy and professionalism
  • Develop skills to identify customer needs, even when they are unclear or unspoken
  • Understand how to resolve misunderstandings and guide customers towards the right solution
  • Develop the mindset and skills to consistently go the extra mile in delivering outstanding customer service
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Coming Soon
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Course Duration:

35 mins

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Accreditations

None

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

Trusted by the world’s most people-centric brands
Age UK Logo - Kallidus LMS powers Age UK employee training and growth.
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“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

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Home | Resources | Elearning Off-the-shelf online courses | Satisfying Challenging Customers
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