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First Contact

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.

Learning Objectives

  • Learn how to make a strong, positive first impression with customers
  • Discover how to view interactions from the customer’s perspective
  • Understand how first impressions influence the customer relationship
  • Explore techniques for setting a professional and welcoming tone from the start
Coming Soon
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Course Duration:

30

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Accreditations

None

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

What course are you looking for?

Courses specifically for Customer Service

https://player.vimeo.com/video/995233039?muted=1&autoplay=1&loop=1&controls=1