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Course: Exploring Needs

Exploring Needs

Are you able to spot what your customers need and want? Discover how to ask skilful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.

Learning Objectives

  • Learn how to identify and understand your customers’ needs
  • Discover how to ask effective, targeted questions to uncover customer insights
  • Develop active listening skills to better connect with and support your customers
  • Learn to read body language and interpret the meaning behind what customers say
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Coming Soon
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Course Duration:

30

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Accreditations

None

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

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“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

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Home | Resources | Elearning Off-the-shelf online courses | Exploring Needs
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