Exploring Needs

In this course, you’ll learn why exploring customer needs is essential for building trust and creating positive experiences. You’ll discover how to understand the difference between customer wants and underlying needs, and how to encourage customers to share openly. You’ll also explore how to show care, empathy and understanding through effective listening, and how to guide conversations with supportive responses that leave customers feeling valued.

This course will strengthen your customer focus, refine your active listening, and enhance your interpersonal skills.