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Course: Customer Service Essentials

Customer Service Essentials

This course will help you to refine your customer service skills, enabling you to put your customers at the heart of what you do.

Learning Objectives

  • Understand the lifetime value of a customer
  • Distinguish between good and outstanding customer service
  • Recognise the impact of customer service – both positive and negative – on customers and the organisation
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Coming Soon
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Course Duration:

35 mins

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Accreditations

None

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

Trusted by the world’s most people-centric brands
Age UK Logo - Kallidus LMS powers Age UK employee training and growth.
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Bellway Logo - Kallidus LMS powers Bellway employee training and growth.

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“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

What course are you looking for?

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Matching Needs

Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to your customers. Learn how to handle objections positively and professionally, seeking opportunities...
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Handling Complaints

This course will put your customer service skills sharply in focus, helping you to put your customers at the heart of what you do.
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First Contact

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through...
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Exploring Needs

Are you able to spot what your customers need and want? Discover how to ask skilful questions to draw them out, listen actively and tune into your customer by reading...
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Customer Service Knowledge and Attitude

Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the...
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Angry Customers

Maintaining a professional, calm approach when faced with angry customers can be challenging! Learn how to defuse anger as you go through the process of resolving the issue, and how...
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Take a look at our accreditations
Home | Resources | Elearning Off-the-shelf online courses | Customer Service Essentials
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