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Course: Customer Service Essentials

Customer Service Essentials

This course will help you to refine your customer service skills, enabling you to put your customers at the heart of what you do.

Learning Objectives

  • Understand the lifetime value of a customer
  • Distinguish between good and outstanding customer service
  • Recognise the impact of customer service – both positive and negative – on customers and the organisation
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Coming Soon
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Course Duration:

35

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Accreditations

None

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

Trusted by the world’s most people-centric brands
Age UK Logo - Kallidus LMS powers Age UK employee training and growth.
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Aston Martin Logo - Kallidus LMS powers Aston Martin employee training and growth.
Bellway Logo - Kallidus LMS powers Bellway employee training and growth.

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“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

What course are you looking for?

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Take a look at our accreditations
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