Satisfying Challenging Customers

In this course, you’ll learn how to recognise different customer behaviours and respond to them effectively. You’ll explore the value of empathy and patience during challenging conversations and see how the 4Rs framework can guide your approach. You’ll also learn techniques to manage your own stress and communicate clearly when faced with a range of customer behaviours.

The course builds useful skills like patience, empathy, active listening and diplomacy to help you handle customer interactions with confidence and care.