Customer Service Knowledge and Attitude

In this course, you’ll learn the core skills needed to deliver confident and inclusive customer service. You’ll explore how to make strong first impressions, communicate with empathy and professionalism, and share product knowledge in a clear, helpful way. You’ll also learn how to provide consistent support across all channels, ensuring every customer feels valued and understood.

This course builds confidence in customer focus, active listening, interpersonal skills and professionalism.