Customer Service Essentials

Excellent customer service is more than just being polite. It’s about creating experiences that build trust, loyalty, and long-term value. Every interaction is an opportunity to shape how someone feels about your organisation, whether they’re a paying customer, a potential customer, or even a colleague.

This course will help you develop your customer focus and interpersonal skills. You’ll learn how to recognise different types of customers, understand their value and your own value as an employee, and find out how to respond with empathy and initiative. You’ll also explore common barriers to great service and how to overcome them.