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Assertiveness for Managers

Effective leadership requires clear, assertive communication that encourages team success.

This course will help you develop essential assertiveness skills for effective team leadership. You’ll learn how to guide your team, set clear expectations, and say what needs to be said respectfully.

You’ll discover the right approach to assertiveness and when and how to apply it. By the end of the course, you’ll be more confident in managing your team and handling situations that call for assertiveness while maintaining a professional and balanced approach.

Learning Objectives

  • Summarise the difference between assertiveness and aggression
  • Explain why some people struggle to be assertive in the workplace
  • Identify when assertiveness may not be the right solution
  • Apply assertive communication techniques when expressing needs and wants in the workplace
  • Describe how acting assertively can benefit you and your team
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Course Duration:

17

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Accreditations

CPD

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

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