Sony PlayStation, text messaging, and DVDs were all launched in the ’90s. As popularity grew and consumer expectations changed, so did the technology.
A decade later, advanced technology came with products like Netflix’s online subscription, VR gaming, and instant messaging that allows you to interact with brands, send your location, and even a voice note you might later regret.
HR technology is no different.
Applicant Tracking Systems completely transformed the recruitment industry in the 90s. Going from stacks of CVs, candidate documentation, and chock-a-block filing cabinets to… managing the entire recruitment process in one… central… place.
But wait – ATS’ have been around for a while now. So, what’s the next revolutionary chapter I hear you ask?
Artificial Intelligence (AI) – but not in the way you might imagine.
AI has already transformed our day-to-day lives, like how you can unlock your phone with face ID or create typo-free content with autocorrect.
You’ve seen chatbots.
You know, when you click on a website, you hear a little noise, assume it’s your phone, but it’s actually that little chat that’s popped up on your screen?
Chatbots are not conversationalists. They have limited replies and answers based on what they’ve been programmed to say.
As great as chatbots are, they’re not the future.
Conversational AI (CAI) is basically the chatbot’s younger – but smarter – sibling.
Unlike a traditional chatbot, CAI can communicate like a human by recognising speech and text, understanding context, decipher different languages, and not just reply with programmed answers.
Perfectly summed up by WhosOn, “Engaging conversationalists listen. So, for an engaging chatbot conversation, a chatbot needs to be able to replicate the feeling of being listened to.”
Here are just some ways conversational AI will improve the hiring process:
57% of companies have a dedicated team member who solely schedules interviews. And their most significant challenge? 72% stated finding an interview time that works for everyone.
Now imagine if AI could take care of that by integrating with employee’s calendars, and CAI could invite and schedule all interviews on your behalf. The biggest challenge of recruiters = solved.
The average time-to-hire across all industries is three to four weeks, yet job seekers expect an offer within five days of the first interview. CAI will help meet candidate demands by interacting with hundreds of job seekers within a matter of hours, as opposed to recruiters who can take weeks.
CAI has more time to have in-depth conversations with candidates. Asking more questions and providing more answers to those doubtful jobseekers. Many HR managers just don’t have the time to facilitate all those burning questions about employee benefits, but the CAI does.
Conversational AI will transform the recruitment industry in the years to come. But what can you do right now?
Enhance your candidate experience.
Welcome the new era of combining the employee experience with a solid onboarding process.
Or as we like to call it: The Applicant Tracking System Plus Employee Experience Onboarding Process (TATSPEXOP) – okay, maybe it needs a little refinement…
But in all seriousness, ATS’ simplify recruitment, and a solid performing HRIS streamlines the onboarding process.
Put them together, and you take all those strenuous hours – maybe even days’ – worth of work off your plate.
Plus, cutting out the manual paperwork tasks and allowing your ATS and HRIS to integrate means the whole process is even better for data protection.
It’s a win-win situation!
Our ATS and HRIS, Recruit and Sapling, seamlessly integrate with each other, making the candidate and employee experience even better than before.
Whether your employees are working from home, in the office, or in a local café with a latte in hand, you’ll feel comfortable knowing they’re in good hands. Hey, you can even use your new spare time to go on holiday.
Hooray for HR holidays!
Speak to our experts about integrating Recruit and Sapling. Discuss your HR challenges, and we’ll help you overcome your pain points with a personalised demo.