We are delighted to have won two prestigious 2020 Learning Awards with JYSK and GTR last month. Due to the creativity, innovation and outstanding results achieved by everybody working together in true partnership on the projects, we won Silver Learning Platform of the Year Award with JYSK and the Bronze External Learning Solution of the Year Award with GTR.
We are particularly proud of these award wins given the record number of submissions the 2020 Learning and Performance Institute (LPI) Awards received from high achieving organisations in learning and development across the world. The awards were judged by an independent panel of 45 industry leaders and presented by TV personality Claudia Winkleman at the London Hilton on Park Lane.
The awards recognised JYSK’s successful international implementation of Kallidus Learn and GTR’s game-changing digital learning programme. Both projects have driven significant improvements in customer service.
JYSK’s award winning solution
International homeware retailer JYSK has implemented Kallidus Learn to over 12,000 employees across 20 countries. The platform has enabled the delivery of a new sales and customer service mobile learning curriculum and is supporting a thriving learning culture of connected learners. It has already made a marked contribution to a 12% increase in turnover, a 40+% increase in online sales and significant improvements in customer service and employee satisfaction levels.
GTR’s award winning digital learning programme
Kallidus has worked with GTR to deliver the One Step Ahead initiative which supports the modernisation of infrastructure, ticketing and passenger services of the UK’s biggest rail franchise. As part of a £1.9 million blended learning customer service training programme, 3,000 customer-facing staff, managers and supervisors have been trained using face-to-face learning, innovative eLearning and games. The initiative is driving organisational change and giving staff the critical skills they need to support improvements in customer care and performance.
We are incredibly proud that both of these high-impact learning solutions also won highly coveted Learning Technologies Awards back in November.