The Kallidus Content Team pride themselves on their relationships with customers to create award-winning digital content. Here, Senior Project Manager, Scott Newport talks us through the key to effective project management to achieve an end result, both the customer and the design team are proud to deliver.
This primarily involves informing the project team as to the scope and task which needs to be completed, as well as setting a specific line of communication between all stakeholders at the beginning of each project. By establishing communication methods such as email, phone or instant messaging early on, this ensures a much smoother project throughout.
Establishing the clients’ requirements within the initial stages is also key to ensuring that the project meets expectations before progressing through to development stage. Effective communication between the project manager and all stakeholders will therefore enable the project to be in line with the original scope.
The project manager will also need to outline to the client how feedback is to be received within the design and development process, so that issue tracking can be put in place to assist with ascertaining and resolving unanticipated issues.
Lastly, being proactive and ensuring that corrective actions are taken as soon as possible are crucial to the development of the content. This provides the client with confidence in the project manager’s ability to progress forward with the project.
Key communication methods which project managers should put in place to ensure the success of any elearning project are:
By achieving the above communication methods, this will enable a project to succeed with regards to project scope, quality, budget and timeliness. Most important this contributes to building good relationships with internal and external stakeholders, as well as continued repeat business from clients.