Theft, armed robbery and verbal abuse are a growing problem in retail. The British Retail Consortium estimates that retail crime costs the industry a staggering £700 million pounds. Violent incidents in retail stores have doubled in the last year – the equivalent of 13 workers suffer from injuries or are hospitalised every day.
How a member of staff handles a challenging situation can make all the difference to their personal safety. Co-op is tackling the issue head on with a major initiative to keep its 72,000 strong workforce safe across its 2,800 stores. This includes more CCTV systems, changes to store layouts and a programme of bespoke e-learning developed by Kallidus to help staff handle conflict and hostile situations more effectively.