Book a demo with us
How do you turn feedback into consistent, meaningful change?
In this episode of Mind the Gap, host Harry Chapman-Walker sits down with Sam Cooke, Learning & Development Lead at BW Legal, to explore exactly that. With over a decade at the company, Sam has helped shape the firm’s L&D strategy from the ground up, earning her CIPD Level 7 and ILM Level 5 along the way.
But her story is about more than personal milestones, it’s a case study in what happens when a company genuinely invests in its people. BW Legal didn’t just support Sam’s growth; they empowered it. That commitment earned them the prestigious title of Investors in People: UK Employer of the Year (Gold, 250+ Employees) 2024.
In this episode, Sam takes us behind the scenes of one of their most impactful initiatives: L&D Champions.
What started as a solution to a familiar problem, closing the feedback loop, has evolved into a cultural shift. By turning employees into active learning advocates, BW Legal has created a sustainable, people-first way to ensure that feedback doesn’t just sit in a spreadsheet; it sparks action, fosters growth, and drives business improvement.
Whether you’re in HR, L&D, or simply care about building a stronger organisation, this conversation is packed with insights, practical takeaways, and inspiration.
Watch Episode 2 now and discover how BW Legal built a feedback culture that works.
