Book a demo with us
Get specialist support
when and how you need it
With real people and real answers, our in-house team delivers reliable, responsive help tailored to your needs. We’re committed to making sure your systems, teams, and goals keep moving forward smoothly.
Industry leading support
With a CSAT score of 97.8%, our dedicated in-house support team is here for you every step of the way. Driven by a passion for learning and problem-solving, we provide high-touch, personalized assistance that evolves with your needs. You can count on honest, transparent resolutions every time.
Beyond simply resolving issues, we aim to anticipate challenges, offer proactive guidance, and share best practices to get the most out of your experience. Whether it’s a quick question or a complex technical concern, our team of experts are committed to delivering fast, reliable, and tailored support to allow you to focus on what matters most: achieving your goals with confidence.
Scale with a partner more committed than any other
Expert support you can count on:
With a 97.8% CSAT score, our expert team has supported over 1,000 organizations and 2 million learners worldwide. From day one, you’re backed by specialists who understand your setup and are with you every step of the way.
Guaranteed response times:
Fast, reliable, and accountable support, every time. Our SLAs guarantee a 1-hour response for critical issues and 93% success rate in meeting resolution targets, so you’re never left in the dark.
Multi-channel access to real people:
We’re here to help when, and how you need it. Reach us by email, web, or phone. Our regional support teams cover both UK and North America hours to keep your operations running seamlessly.
FAQs about how Kallidus support your business
Depending on your needs we recommend a variety of channels including in-product chat, phone, email, and support tickets. Please visit our Knowledgebase to know how to get the best help based on region, support need, or channel.
Once your support ticket is received, it is assigned to a member of the Customer Support team. After initial triage, the following process found on our Knowledgebase is followed.
Navigate to status.kallidus.com to monitor service availability and performance.
Kallidus never outsources customer support or implementation to a third party. It’s one of the reasons so many of organizations choose to stay with us.
You will get to meet the Customer Support team in your initial Welcome Call.
