By partnering with Kallidus, St Mary’s University moved from 40% compliance and three-week reporting cycles to 97% compliance with real-time visibility, transforming compliance from reactive administration into active governance.

Business outcomes

  • Compliance increased from 40% to 97% (+57 percentage points)
  • Reporting time reduced from 3 weeks to near-instant
  • 100% visibility of compliance across the organisation
  • Real-time dashboards replacing manual data compilation
  • Compliance actively managed rather than retrospectively reported

 

Who is St Mary’s University?

St Mary’s University, Twickenham is a Catholic university in London, focused on delivering academic excellence, a strong student experience, and robust operational compliance.

Its strategic priorities include staff development, regulatory compliance, and efficient governance, ensuring the institution meets both academic and regulatory expectations.

Achieving this required a fundamental shift in how compliance was tracked and managed.

 

The challenge

Before Kallidus, compliance management at St Mary’s was both high effort and high risk.

  • Estimated compliance rate of ~40%
    • Three weeks required to manually compile compliance data
    • No real-time visibility of training completion
    • Heavy reliance on manual processes and data gathering
    • Limited infrastructure to support staff development or progression

Without accurate, timely data, leaders were unable to confidently manage compliance, creating significant regulatory and operational risk. This is how they fell into The Activity Trap.

 

What changed

By partnering with Kallidus, St Mary’s introduced a structured, visible, and time-bound approach to compliance:

  • Implementation of Kallidus Learn for centralised training management
    • Clear six-month window set for mandatory training completion
    • Real-time dashboards replacing manual reporting processes
    • Immediate visibility of compliance performance across the organisation

For the first time, leaders could see compliance data instantly rather than waiting weeks for reports.

That visibility drove behaviour change.

Staff engagement with mandatory training increased significantly, accountability improved, and compliance became actively managed rather than retrospectively reported.

 

Business impact

Risk

  • 57-point increase in compliance (40% → 97%)
  • Significantly strengthened regulatory governance and audit readiness

Productivity

  • Reporting time reduced from 3 weeks to near-instant
  • Administrative effort dramatically reduced through automation

Retention

  • Clear structure and expectations support staff engagement and development

Revenue

  • Stronger compliance protects institutional reputation, funding and student recruitment

 

What this means commercially

  • Eliminates weeks of manual reporting effort
  • Reduces risk of regulatory breaches and associated financial impact
  • Enables faster, data-driven decision-making at leadership level
  • Strengthens governance with real-time performance visibility
  • Creates a scalable foundation for wider staff development and CPD tracking