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In this next instalment of Unlocked, Kallidus’ Customer Success Operations Manager, Sian Murphy, dives into why ROI really matters in learning and development, and why it’s more than just a financial buzzword. She breaks down how understanding ROI helps organisations see the real impact of their training, from better performance to smarter decision-making. Sian also shares practical tips on what to measure and how to track success from day one. It’s a down-to-earth look at how L&D teams can clearly show the value they bring and make every learning investment count.