What is User Experience (UX)?
Firstly let’s start by defining what user experience (UX) is and why its important when choosing an LMS. UX can be a multi-faceted subject but in simple terms its the experience that a person has when they interact with a software solution/
This experience can be positive or negative and can affect how an organisation is perceived based on employee interaction with the systems. UX can end up being overlooked by Learning and Development (L&D) managers when choosing an LMS, often overshadowed by wider business objectives such as:
• Capability building
• Proving return on investment (ROI)
• Cost saving by moving away from traditional training
• Doing more for the same due to budget freezes
• The latest trending features
Don’t overlook UX when choosing an LMS
However it’s imperative that UX isn’t overlooked and is actually pushed further up the agenda. If users don’t like the LMS implemented and don’t want to use it, engagement levels will be low and ROI potential will be significantly reduced.
Subsequently it’s important for L&D managers to carefully evaluate the experience that will be delivered to their employees when considering LMS software vendors.
The benefits of implementing LMS software
There are often multiple business challenges driving implementation of learning management software such as:
• High training costs
• Unsatisfactory training and compliance scores
• Declining customer service levels
• Increasing regulatory pressure
Typically these problems are faced by organisations with large or dispersed workforces which make traditional approaches to training costly, inefficient and hard to track.
By implementing an LMS solution organisations gain a centralised, simplified and blended approach to learning, bringing consistency and simplicity to training irrespective of geographic location, languages and working hours.
With an LMS, employees have access to their learning anytime, anywhere, increasing productivity, reducing downtime and improving operational efficiency delivering significant costs savings.
Why is user experience so important when choosing a LMS software vendor?
When you’re looking at centralising the learning and development of hundreds or thousands of staff across multiple locations it’s crucial to consider what their learning experience is going to be like.
With so many LMS software vendors on the market it can be easy to lose focus on the user experience and get lost in a myriad of features, integrations and pricing.
Whilst the functional aspect of an LMS is incredibly important don’t forget to think about the users. Their engagement is key to generating positive ROI from any chosen LMS software solution.
Here are a few questions to consider when evaluating LMS software UX
• Will employees like the ‘look and feel of the software?
• Will employees be able to find their learning quickly and easily?
• How easy is it for staff to interact with the software?
• Can users logically navigate round the software?
• Can the software be used across tablets, smartphones, desktop & laptops?
The ever increasing expectations users demand from LMS software
As technology becomes increasingly integrated to our everyday lives we’re all building new behaviours and as such we expect these to be reflected in software solutions. It’s no surprise that users want their LMS software to be responsive working on desktops, laptops, smartphones and tablets. Users want to use the natural gestures they’re familiar with such as pinch and zoom and swipe and are often frustrated to find they aren’t. Every time a user can’t do something that they now take for granted it detracts from the overall experience.
Over the last year at Kallidus we have invested a huge amount of time working with a wide range of real life users as well as independent experts to analyse user interactions and improve usability. The result is an LMS interface that has been redesigned from the ground up, built around the wants and needs of the learners. The new interface makes the entire learning process more efficient, accessible and enjoyable delivering an unrivalled user experience across any device.
Our drive for continual improvement hasn’t gone unnoticed; we received 16 learning awards and counting and have recently been listed by Gartner as one of the top 30 LMS software providers in the world.