Covering 42% of the Welsh population, the South Wales Police force have a lot to deal with. With Swansea and Cardiff included in their remit, the force were struggling to keep up with long-term learning and development needs.
The South Wales Police force were finding that their current processes were unable to support their long-term learning and development needs – although some e-learning had been implemented, they didn’t have a platform that was capable of deploying, managing, tracking and reporting the courses.
Not necessarily. As with any public-sector organisation, cost and accountability were key issues. South Wales Police needed an organisation they could trust to provide a platform and usable authoring tools to support their blended learning programme.
It was critical that the learning vendor could help them to embark on a learning and development transformation.
Kallidus were chosen to supply the force with an LMS and authoring tool. The LMS was integrated with third-party e-learning content and the police-specific Questionmark Perception assessment tool. These are used to provide generic online learning and traditional police training to operational and support staff.
Sergeant Alun Williams, Head of Support and Development Unit, Learning Development Services, was thrilled with the partnership: ‘Kallidus met our requirements with regards to timing, specifications and budget. It was the people too, they were clearly passionate and took pride in their product.’
South Wales Police were blown away with the results.
With blended learning now managed in-house effectively across their 5,500-strong workforce reaching across Powys, Gwent and Dyfed, the force has found that personalised learning can now be delivered, tracked and reported on across classroom-training and e-learning.
This has not only resulted in key efficiency savings, but also significant cost savings, with savings including £10,000 for a new security course alone thanks to the in-house team being able to create and update e-learning courses themselves.
The in-house team is also now able to create performance status reports easily thanks to the seamless integration with ePDR which centralises employee L&D and performance data – and subsequently target crucial skills gaps, all whilst reducing administration.
These gaps can be filled with the latest mandatory training in areas such as surveillance and public protection, alongside Microsoft training and ECDL certifications for efficiency and consistency across the force.