It was agreed there was a strong case for video, with realistic scenes being brought to life by professional actors. e-learning would also need to be embedded to reinforce the key points.
Working with Ladbrokes Coral, our learning design team developed the content and a concept – the module would start with opening the shop and end with an armed robbery at the end of the day. The scenes took place in a Ladbrokes shop and a Coral shop, switching between them throughout.
Each scene was set around one issue, for example, anti-social behaviour, and had two versions: the first one showing what can go wrong and the second showing the right way to behave in each case.
A voiceover narrative helped us highlight the issues and emphasised the key points to take away.
The finished module was co-branded and published so that colleagues of Ladbrokes and Coral shops could access the training from the LMS, which also records that they have completed the training.
The module provides new and existing colleagues with realistic training on a challenging subject. The videos demonstrate best practice behaviour to identify, avoid or deal with difficult situations. As a result, colleagues feel more confident and are at less risk of conflict as a result of events escalating.