Since the launch of Learn in April 2020, lesson completions have grown dramatically and learner feedback has been extremely positive.
June 2020 to October 2020 saw an average of 14,200 lesson completions per month. July 2020 was their hottest month, with more than 21,000 completions – when a lot of staff were on furlough!
- 100% of operational staff who work with their dogs and people with sight loss are engaged in online learning, with almost 2,500 online learning hours achieved
- Learner evaluation feedback has been excellent, with each course topic scoring at least 4 out of 5 stars
The move to digital learning has enabled Guide Dogs to train far more staff than was possible with face-to-face learning.
Learn is used to deliver the majority of inhouse learning including induction and welcome events as part of the onboarding process, CPD, management development and compliance training, and it allows them to report on completion rates which inform future business need.
One such example is the Training, Behaviour and Welfare Foundation course which all staff must complete.
Between May 2017 and April 2020, 231 people completed the three-day face-to-face course.
In comparison, 380 learners completed the new three-day online course between May 2020 and December 2020.
Learners didn’t even need to have a dog at home with them as they were ‘buddied up’ with a colleague who did have a dog, so that they could learn together.
Learn increased the number of learners in such a short amount of time by offering:
- A blend of live virtual classroom sessions
- Online learning materials
- Interactive breakout sessions
- A final online exam
One third of learners say they have built valuable learning networks thanks to the move to online learning. One third also say digital learning has had a significant impact on increasing productivity and job satisfaction.
“Our implementation of Learn and our transformation to digital learning has proven to be so successful that we will never go back to our old face-to-face model. We have moved the majority of our training online – even dog training – enabling us to make considerable time and cost savings and focus on training more people, more effectively.” – Jo Cottingham, Learning and Organisation Development LMS Specialist