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Emotional Intelligence

Emotional intelligence is a skill that can be learned and will improve how we interact with others. Often, we react without taking the time to recognise and respond to our circumstances in the most appropriate way. This can mean missing opportunities and misunderstanding or misinterpreting the actions of others.

How it works

An organisation full of people effectively working with each other to deliver an organisation’s goals is highly desirable. And employees who can recognise when their emotions are taking over and can learn to control them are an asset.

The benefits of choosing off-the-shelf eLearning

  • Fun, accessible, and interactive online training
  • Customise courses to fit your brand
  • Up to 100 languages available
  • Free eBook to boost knowledge retention and support real-time implementation
  • Learn on-the-go with mobile-friendly courses
  • Add your own content; policies, procedures, PDF, videos, and more
  • CPD, RoSPA, IATP, and ESSC accredited

Learners will be able to:

  • Describe what EQ is and its relevance to them
  • Explain practical skills for recognising and manage their emotions
  • Work collaboratively and use their EQ to strengthen relationships
  • Visualise how they would like to be perceived (and start to make it happen)
  • Increase their awareness of others and their circumstances
  • Begin honing their empathy skills
  • Consider the importance of verbal and non-verbal clues
  • Complete branching conversations by using their EQ
  • Share with others EQ hints and tips and continue their development

Course details

Category: Soft Skills

Emotional Intelligence

Emotional intelligence is a skill that can be learned and will improve how we interact with others. Often, we react without taking the time to recognise and respond to our circumstances in the most appropriate way. This can mean missing opportunities and misunderstanding or misinterpreting the actions of others.

Written by client

Hybrid Working

Hybrid working is here to stay and is now popular in many companies, with many people doing a mixture of working from home and going into the office. Research shows that most people welcome this change from regular travel to and working in an office.

Written by client

Change management

Change is generally challenging for people – we like what we consider to be familiar and safe. There is a wariness about doing something new or in a different way. It can be disruptive and cause anxiety among those affected.

Written by client